Safety is our

In keeping with government guidelines, we are asking that all clients provide the following information at point of booking a call out:


  • Please confirm that you are not self-isolating and have not been in contact with anyone showing COVID-19 symptoms. Engineers are unable to enter a building if a client or anyone else is suspected of being infected.

  • We kindly ask that upon our Engineer’s entering the building, Government guidance regarding social distancing is adhered to while they carry out their work.


  • If you indicate to us you have symptoms of COVID-19 or you have been abroad in the last 14 days (with the exception to Northern Ireland), in accordance with Government guidance, our plumbers will not be permitted to enter your home.


  • You will be sent a COVID questionnaire form to complete and return to us